Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We do not store credit card details nor do we share customer details with any 3rd parties We will never pass your details on to a third party and will only contact you in matters relating to your order, or with information on special offers and new products. The type of information we will collect about you includes:


your name
phone number
email address
how you heard about us
and the products you have purchased


We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely. If you are concerned about any aspect of privacy matters with respect to our website you can email us using our Contact Us form.



All company names, logos or trademarks and product names or photographs displayed in this website are the property of their respective owners. Any reproduction of the content or material on this site is strictly prohibited without prior written authorization. Copyright © 1998. All rights reserved



Whilst we try our hardest to ensure accuracy, We cannot be held responsible for typographical errors on this website, including but not limited to those regarding product price. Price and availability information are subject to change without notice


Customer Support and Service

If you have a complaint about our goods, services or any other aspect of our business, you can email us using our Contact Us form. We will acknowledge receipt of your complaint within 2 working days and with this acknowledgement we will give an indication of the time we are likely to take in resolving the matter. We will keep all correspondence confidential.

Complaints and general support enquiries by telephone should be made using the following telephone number (01455 616444) weekdays, 9.00am until 5.00pm. Telephone calls to this telephone number are charged at the standard UK national rate.

These terms do not affect a consumer's statutory rights.



Payments by credit or debit card for goods and services supplied by Ducting Express Services Ltd are processed using PayPal virtual terminal. When the payment is processed by PayPal, the details of the credit or debit card are collected over a secure link. Ducting Express Services Ltd does not store any financial details other than your contact details used for delivery & returns. PayPal will use the personal information you provide to process your payment and to refund any monies due to you. PayPal will use industry standard software, which encrypts your information. For further details about the security of this information, please refer to PayPal.


PayPal (Europe) S.à r.l. & Cie, S.C.A.

Société en Commandite par Actions

Registered Office: 5th Floor 22-24 Boulevard Royal L-2449, Luxembourg RCS Luxembourg B 118 349

Company Registration: 07663884   |   VAT Number: 117051451