Graham is Director and Co-founder of Ducting Express, which he launched in 2010 with his business partner, John. He brings over 35 years of experience in the highly specialised dust and fume extraction industry.
He started his career in 1990 out on site, installing extraction systems. That hands-on work gave him a deep understanding of how systems perform in real-world conditions. Since then, he has personally designed more than 3,500 extraction systems, delivering effective, compliant solutions for a wide range of industrial environments.
In 2010, Graham and John made a key strategic shift. Rather than focusing solely on installation and contract work, they decided to concentrate on supplying dust and fume extraction and HVAC equipment across the UK, launching an online store to make it easier for customers to order what they need quickly.
As demand grew, they invested in a professionally built website in 2017. This wasn’t just a visual upgrade; it added functionality to manage almost every aspect of the day-to-day running of the business. It streamlined order handling, sped up response times and allowed the team to process a higher volume of orders without compromising service.
Throughout all of this, customer service has stayed at the core of Ducting Express. Graham’s mix of practical site experience, technical design expertise and focus on looking after customers continues to shape how the company operates today.
When he’s not thinking about duct runs and extraction rates, Graham enjoys spending early mornings fishing, taking his motorbike out on the open road, or making the most of clear nights to look up at the stars. His interest in astronomy means he’s just as happy behind a telescope as he is on site, and that same curiosity and attention to detail carries through into the projects he works on.
