Customers rate our excellent service at 4.8 out of 5
Already a Ducting Express customer? Please consider leaving us a review.
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Lucy Ryden
Brilliant service and very quick delivery!
Reply from Ducting Express
Good afternoon Lucy. Thank you for taking the time to leave us a lovely 5 star Google review! Take care, Enya. -
Benmorley
Great Quality and quick dispatch - 180 Diameter Suspension Clip Single Hanger With Hanger Bolt - thx
Reply from Ducting Express
Good Afternoon Ben. Thanks for leaving the team a 5 star Google review! I am glad to hear the product was of great quality and you received it efficiently. Kind regards, Amy -
Trudy Duncan
Great items were ready for collection the same morning. Very easy supplier to deal with.
Reply from Ducting Express
Good Afternoon Trudy. Thank you for leaving us a 5 star Google review! I am glad to hear you were able to collect your order straight away and we hope to see you online again soon. Many thanks, Amy -
Andy J
Quality products delivered day before it was due . Fantastic service
Reply from Ducting Express
Afternoon Andy. Thanks for leaving us a 5 star Google review! We really appreciate the feedback. Take care, Enya. -
Mark Elliott
Great product items arrived quickly would definitely recommend.
Reply from Ducting Express
Good Afternoon Mark. Thank you for leaving us a 5 star Google review! We appreciate your positive feedback. Take care, Amy -
Fred Barrett
Great service and Graham knows his stuff
Reply from Ducting Express
Good afternoon Fred. Thanks for leaving the team a 5 star Google review! It's great to hear that all your questions were answered by our colleague Graham! We hope to see you online again with us soon. Take care, Enya. -
Mango Chang
Super team! Very professional, productive and reliable with high quality products!
Reply from Ducting Express
Good afternoon Mango. Thank you for taking the time to leave our company a lovely Google review! We really appreciate your feedback! Take care, Enya. -
Alfie Franklin
I made a recent purchase from Ducting Express Ltd, my first contact with them was Me asking for advice before I made a purchase, it was answered very quickly, I then made an order for my kitchen extractor, all the pieces were delivered the next day, well… Read more
I made a recent purchase from Ducting Express Ltd, my first contact with them was Me asking for advice before I made a purchase, it was answered very quickly, I then made an order for my kitchen extractor, all the pieces were delivered the next day, well packaged and all in order.
I have no hesitation in recommending this company based on my experience, a 5 Star company, thank you.
Reply from Ducting Express
Good Morning Alfie. Thank you for taking the time to leave us a 5 star Google review! I am glad you had such a positive experience from your initial query to the delivery. We hope to see you online again in future. Take care, Amy -
Carl Osborne
Excellent service. delivery fast. website easy to use and item i wanted was in stock.
Reply from Ducting Express
Good morning Carl. Thanks for taking the time to leave us a 5 star Google review! We really appreciate your feedback! Take care, Enya. -
Simon Mills
Great service, arrived really quickly. We will use again.
Reply from Ducting Express
Good afternoon Simon. Thank you for taking the time to leave us a 5 star Google review! It's great to hear that your order arrived quickly and you were happy with the service received! Take care, Enya. -
Kailesh Parmar
The whole process was smooth from start to finish. I was pleasantly surprised to realise they’re just around the corner from us, which made everything even more convenient. The team couldn’t have been more helpful — friendly, professional, and quick… Read more
The whole process was smooth from start to finish. I was pleasantly surprised to realise they’re just around the corner from us, which made everything even more convenient. The team couldn’t have been more helpful — friendly, professional, and quick to respond to any questions. It’s great to have such a reliable local company nearby, and I wouldn’t hesitate to recommend them!
Reply from Ducting Express
Good morning Kailesh! Thank you for taking the time to share your experience. It's great to hear that everything ran smoothly and that our location made things even more convenient for you. Our team always strives to be responsive, friendly, and professional, so your feedback means a great deal. We truly appreciate your recommendation and look forward to working with you again in the future. Take care, Enya. -
Rachel Hammond
A real disappointment with Duting Express.
Having made two orders in the past month, I initially put the first error down to a one-off — as a business ourselves, these things happen. Unfortunately, it now feels like a pattern.
Two orders, both not dis… Read more
A real disappointment with Duting Express.
Having made two orders in the past month, I initially put the first error down to a one-off — as a business ourselves, these things happen. Unfortunately, it now feels like a pattern.
Two orders, both not dispatched. Both required chasing.
Order 1: delayed due to “no vans in the area,” yet nobody took the initiative to contact us. Only after I called were we able to resolve it by splitting the order onto a pallet.
Order 2: again slow, again chased. I even emailed immediately after placing the order and was assured it would be dispatched the same day. Forty-eight hours later, I called to discover it still hadn’t been sent — and customer service had no explanation. No apology, no proactivity.
Poor communication and unreliable service. We’ll be taking future business elsewhere.
— Cut My
Edit to response below- Enya, I think it would be helpful for you to speak to your colleagues before replying (Jack Taylor.)
The issue was never about your advertised lead times.
The problem was written personal assurances from your team that the orders would be dispatched sooner — and then no proactive communication when that didn’t happen.
We don’t object to standard timeframes.
We object to promises not being honoured and having to chase twice, as it has knock on implications.
Please look into issues raised properly before responding with a generic response. Many thanks.
Reply from Ducting Express
Good afternoon Rachel. Thank you for taking the time to share your feedback. I have reviewed both of your orders placed with us this year. Your first order was placed on 22nd January and dispatched on 29th January via a next day pallet service, after we spoke and arranged delivery for 30th January. This was within our advertised 3 to 5 working day delivery timeframe. While we understand you had a required date in mind, this was not specified at the time of ordering. Once we were made aware, we acted to ensure delivery met your requested date. Your second order was placed on 18th February and dispatched on 23rd February, again within our stated delivery window. I can see that a request was made internally to dispatch sooner following an email trail, and we apologise that this request was not fulfilled on that occasion. However, the order itself was processed within our standard lead times. For any urgent requirements, we do recommend contacting us prior to or at the time of placing the order so that we can confirm whether an expedited service is available. Where no agreed expedited service is in place, orders are processed within our advertised timeframe. We are sorry that on this occasion our service on both orders did not meet your expectations. Should you wish to discuss this further, please feel free to contact me on 01455 616444 or via email at [email protected]. Kind regards, Enya. -
Nitin Chavda
We ordered some panel filters and the process was easy and delivered the next working day. Great service
Reply from Ducting Express
Good afternoon Nitin! Thank you for taking the time to leave us a 5 star Google review! It's great to hear you received your order next day and the process of ordering was easy! We hope to see you online again soon. Take care, Enya. -
Paul Marsden
Excellent service,updated on every process of your order,will definitely use again.
Reply from Ducting Express
Good morning Paul. Thank you for the positive 5 star Google review! Have a lovely day! Kind regards, Enya. -
Kelly Hurst
Easy to order, prompt delivery with good communication.
Reply from Ducting Express
Afternoon Kelly. Thanks for taking the time to leave us a 5 star Google review! It's great to hear that the ordering process was easy and you received your order promptly! Take care, Enya. -
Marcos Gonzalo
Top customer service.
Reply from Ducting Express
Good afternoon Marcos. Thank you for leaving us a 5 star Google review! We appreciate the feedback! Take care, Enya. -
Gareth Roelofse
Most excellent.
Reply from Ducting Express
Good afternoon Gareth! Thank you for leaving us a 5 star Google review! Take care, Enya. -
Advantage Fabrications
Great service… excellent products … Top Quality
Reply from Ducting Express
Good afternoon! Thank you for the lovely 5 star Google review! Take care, Enya. -
Lindy Waterman
Great service - Will use again
Reply from Ducting Express
Good afternoon Lindy. Thank you for taking the time to leave us a 5 star Google review! We really appreciate the feedback you have provided. Take care, Enya. -
A J
Poor communication. poor quality ducing.
Reply from Ducting Express
Good morning AJ. I’m sorry to hear that you’ve experienced poor communication and received ducting that did not meet the expected quality. Please accept our apologies for this. So that we can look into this further for you, could you please contact us on 01455 616444 with the relevant invoice details? Alternatively, you can email us at [email protected]. We’ll be happy to assist and resolve this as quickly as possible. Take care, Enya. -
Squeaky Clean Cornwall
Excellent service, speedy delivery, which helped us get our laundry back up and running within days after bad storm damage. Enya was extremely helpful
Reply from Ducting Express
Good morning Di. Thank you for leaving us a 5 star Google review! It's great to hear that you received your order promptly which resulted in minimal downtime for your business! I really appreciate the compliment! Take care, Enya. -
Rob Sandbergen
A 2m length of tubing was sent separately from smaller items by a different courier, but both parcels arrived a few days. Well packaged, just the right amount of communication by e-mail regarding the order
Reply from Ducting Express
Good afternoon Rob. Thank you for leaving the team a 5 star Google review! We really appreciate the feedback. Take care, Enya. -
Martin Kirk
Straight forward ordering system and fully happy with the way it was efficiently handled. Delivery and the emails sent to communicate the invoice (this was prompt and clear), delivery details etc.
Happy with the product purchased.
Reply from Ducting Express
Good Morning Martin. Thank you for leaving us a 5 star Google review! It's great to hear you found our service and system efficient. Take care, Amy -
Ian Capps
Excellent service. Would totally recommend others to use
Reply from Ducting Express
Good Afternoon Ian. Thank you for leaving us a 5 star Google review! I am glad to hear you had a good experience with our companies service. We look forward to seeing you online again in future. Take care, Amy -
Matthew Hutt
Great super fast service ordered at 9.30am in the morning a couple of emails with order conformation and invoice and ready to be collected by 10am the same day guys in the office are very polite and the wharehouse man always goes above and beyond with dea… Read more
Great super fast service ordered at 9.30am in the morning a couple of emails with order conformation and invoice and ready to be collected by 10am the same day guys in the office are very polite and the wharehouse man always goes above and beyond with dealing with my collections.
Reply from Ducting Express
Good morning Matthew. Thank you for taking the time out of your day to leave the team a lovely 5 star Google review! We really appreciate the feedback you've provided. We hope to see you online again soon! Take care, Enya. -
Paul Barnett
1st time customer, great service in and out in 5 mins with everything I needed can't ask for more
Reply from Ducting Express
Good afternoon Paul. Thanks for taking the time to leave us a 5 star Google review! It's great to hear you were satisfied with the efficient service you've received! Take care, Enya. -
Jeannette Baines
Item as described very good service
Reply from Ducting Express
Good morning Jeannette! Thank you for leaving us a 5 star Google review. Have a lovely day, Enya. -
Anthony Barke
Great company to work with, prompt delivery and good communication.
Would gladly recommend and will be using again in the future.
Reply from Ducting Express
Good afternoon Anthony. Thank you for leaving the team a 5 star Google review! We really appreciate the positive feedback you have provided and hope to see you online again with us soon! Take care, Enya. -
Mohammed N Raji
Excellent service from Ducting Express.
Very helpful and professional from start to finish. They took the time to understand what was needed, gave clear advice, and made the whole process easy. Staff are very friendly and everything was handled efficient… Read more
Excellent service from Ducting Express.
Very helpful and professional from start to finish. They took the time to understand what was needed, gave clear advice, and made the whole process easy. Staff are very friendly and everything was handled efficiently. Highly recommended and I’d definitely use them again.
Reply from Ducting Express
Good morning Mohammed. Thank you for taking the time to leave us a 5 star Google review. We really appreciate the feedback you have provided and it's great to hear you were satisfied with the service you received in office. We hope to see you online again soon! Take care, Enya. -
Oleg Batir
No comment left
Reply from Ducting Express
Good Afternoon Oleg. Thank you for leaving the team a 5 star Google review! Take care, Amy -
Christopher Brouard
No comment left
Reply from Ducting Express
Good Morning Christopher. Thank you for leaving the team a 5 star Google review! Take care, Amy -
Micheal Cousins
Good product, delivered quickly. Great service and a good price.
Reply from Ducting Express
Good Morning Micheal. Thank you for leaving us a 5 star Google review! We appreciate the kind feedback regarding the product, delivery and service. Take care, Amy -
Kirsten Rasmussen
Really responsive and helpful :)
Reply from Ducting Express
Good Morning Kirsten. Thank you for taking the time to leave us a 5 star Google review! We really appreciate the feedback. Take care, Amy -
Neal Dobing
No comment left
Reply from Ducting Express
Good Morning Neal. Thank you for leaving us a 5 star Google review! Kind regards, Amy -
Charles Lewis
I ordered some parts to my modify my ( wood) workshop dust extraction. 125mm angles, ducting connectors and dampers.
All delivered very promptly. Very happy with the ducting parts and the level of service and communication I received.
Reply from Ducting Express
Good Morning Charles. Thank you for leaving us a 5 star Google review! We appreciate your kind feedback. Take care, Amy -
Rose Photos
Helpful telephone advice before placing order. Products arrived very quickly. Good service.Thanks
Reply from Ducting Express
Good afternoon. Thank you for taking the time to leave us a 5 star Google review! Take care, Enya. -
Lee Martin
Fast delivery and good quality.
Reply from Ducting Express
Good Morning Lee. Thank you for leaving us a 5 star Google review! We are glad to hear your order arrived quickly and you are happy with the quality. Have a great week, Amy -
Ryan Halls
I have used ducting express several times now, their customer service is excellent. A couple of times I've needed something from the order urgently, so called them up and they got it to me next day!
Reply from Ducting Express
Good Morning Ryan. Thank you for leaving such a kind 5 star Google review! We appreciate your positive feedback and glad we were able to accommodate your orders on a next day service. We look forward to seeing you online again in future. Take care, Amy -
Joe Bacon
Excellent service, I called after lunch for specific product, the team had it with me the next day. Highly recommended company.
Reply from Ducting Express
Afternoon Joe. Thank you for taking the time to leave the team a 5 star Google review. We really appreciate the feedback you've provided and we cannot wait to see you online again with us soon. Take care, Enya. -
Wilf Kunze
Excellent, swift service and good product. Thanks!
Reply from Ducting Express
Good afternoon Wilf. Thanks for taking the time to leave us a 5 star Google review! We really appreciate your feedback. Take care, Enya. -
Adrian Beaumont
Excellent service, parts ordered at 1pm and delivered next day.
Reply from Ducting Express
Good Morning Adrian. Thank you for leaving us a 5 star Google review! I am glad to hear you received your parts efficiently, we appreciate the kind feedback. Take care, Amy -
Jonathan
Ducting Express were excellent. Through no fault of their own there was a courier mishap, but the responsiveness and speed of sending out a replacement was excellent. Order with confidence.
Reply from Ducting Express
Good morning Jonathan. Thanks for taking the time to leave us a 5 star Google review! I am pleased to hear that the courier mishap was resolved swiftly! We hope to see you online again with us soon. Take care, Enya. -
David Hague
Fabulous company. Had everything I no needed to make a storage container for my survey bipod.
Enya was very helpful on the email
Reply from Ducting Express
Good afternoon David. Thank you for taking the time to leave us a Google review! We really appreciate the 5 star feedback! Take care, Amy. -
Miguel Carvalho
Excellent service. Highly recommended.
Reply from Ducting Express
Good Morning Miguel. Thank you for leaving us a 5 star Google review! We appreciate your positive feedback. Take care, Amy -
David Walsh
Products as described - unfortunately delivery took longer than expected.
Reply from Ducting Express
Good morning David. Thank you for sharing your feedback with us on Google. Our usual delivery timescales are 3 to 5 working days. If your delivery took longer than this, please accept our apologies. If you would like to discuss this further with us, please do not hesitate to contact me on 01455616444, or alternatively you can email the team at [email protected]. Take care, Enya. -
Dave Cuttler
Fast delivery and very helpful over the phone. Always ready to give useful advise. Happy to recommend these guys to anybody needing ducting.
Reply from Ducting Express
Good Morning Dave. Thank you for leaving us a 5 star Google review! I am glad our team were able to help and you received a fast delivery service. We look forward to seeing you online again in future. Take care, Amy -
Michael Nelson
Really fast delivery and excellent comms
Reply from Ducting Express
Good afternoon Michael. Thank you for taking the time to leave us a 5 star Google review! We really appreciate the feedback. Take care, Enya. -
Martin Simons
Ordered insulated flexible ducting, very pleased with product. Perfect for the job. Fitted and went in easily.
Reply from Ducting Express
Morning Martin. Thanks for leaving us a 5 star Google review! We really appreciate the feedback you have provided. Take care, Enya. -
Bigjaytracey
Fast transaction fast delivery very happy would recommend
Reply from Ducting Express
Good morning. Thank you for leaving us a 5 star Google review! Take care, Enya. -
Fatmir Ktasniqi
No comment left
Reply from Ducting Express
Good Morning Fatmir. Thank you for leaving us a 5 star Google review! Take care, Amy -
A B
Great people , very helpful and knowledgeable.
Reply from Ducting Express
Good morning. Thank you for taking the time to leave us a 5 star Google review! We really appreciate the feedback. Kind regards, Enya.
