Customers rate our excellent service at 4.8 out of 5
Already a Ducting Express customer? Please consider leaving us a review.
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David Walsh
Products as described - unfortunately delivery took longer than expected.
Reply from Ducting Express
Good morning David. Thank you for sharing your feedback with us on Google. Our usual delivery timescales are 3 to 5 working days. If your delivery took longer than this, please accept our apologies. If you would like to discuss this further with us, please do not hesitate to contact me on 01455616444, or alternatively you can email the team at [email protected]. Take care, Enya. -
Dave Cuttler
Fast delivery and very helpful over the phone. Always ready to give useful advise. Happy to recommend these guys to anybody needing ducting.
Reply from Ducting Express
Good Morning Dave. Thank you for leaving us a 5 star Google review! I am glad our team were able to help and you received a fast delivery service. We look forward to seeing you online again in future. Take care, Amy -
Michael Nelson
Really fast delivery and excellent comms
Reply from Ducting Express
Good afternoon Michael. Thank you for taking the time to leave us a 5 star Google review! We really appreciate the feedback. Take care, Enya. -
Martin Simons
Ordered insulated flexible ducting, very pleased with product. Perfect for the job. Fitted and went in easily.
Reply from Ducting Express
Morning Martin. Thanks for leaving us a 5 star Google review! We really appreciate the feedback you have provided. Take care, Enya. -
Bigjaytracey
Fast transaction fast delivery very happy would recommend
Reply from Ducting Express
Good morning. Thank you for leaving us a 5 star Google review! Take care, Enya. -
Fatmir Ktasniqi
No comment left
Reply from Ducting Express
Good Morning Fatmir. Thank you for leaving us a 5 star Google review! Take care, Amy -
Sarah Bowmar
Unprofessional, late, poor quality and empty promises from Paul Goodman.
Reply from Ducting Express
Good morning Sarah. We believe this review may have been left in error, as we don’t have any record of working with you or anyone named Paul Goodman on our team. Kind regards, Enya. -
A B
Great people , very helpful and knowledgeable.
Reply from Ducting Express
Good morning. Thank you for taking the time to leave us a 5 star Google review! We really appreciate the feedback. Kind regards, Enya. -
Stevie McCallum
Excellent and rapid delivery ????
Reply from Ducting Express
Good morning Stevie. Thank you for leaving us a 5 star Google review! Take care, Enya -
Oliver Lashmar
Great service from Ducting Express purchased a heavy duty Ducting pipe better than I thought and super fast delivery
Reply from Ducting Express
Good Morning Oliver. Thank you for leaving us a 5 star Google review! We are glad to hear you are happy with our service, product and delivery timescale. We hope to see you online again in future. Take care, Amy -
Richard Wren
Items available immediately and shipped very quickly add price was very competitive
Many thanks
Reply from Ducting Express
Good morning Richard. Thank you for taking the time to leave us a 5 star Google review! We really appreciate the feedback you've provided. Take care, Enya. -
Tobin Gregson
The products are high quality and the service/responses are quick an well informed but unfortunately they don't offer returns/replacement parts if you need to exchange due to changes in your project. For £60 you can have a private courier collect, so if… Read more
The products are high quality and the service/responses are quick an well informed but unfortunately they don't offer returns/replacement parts if you need to exchange due to changes in your project. For £60 you can have a private courier collect, so if you are doing a smaller project like myself the costs of the return is same/similar to the cost of the product itself. Only other option is return in store but for a company to offer nationwide delivery I believe there should be more in place for reasonable returns.
Reply from Ducting Express
Good Morning Tobin. Thank you for taking the time to leave us your review. I’m sorry to hear that you’re unhappy with our returns policy.
At Ducting Express, we offer nationwide delivery, but unfortunately, we can only facilitate collections for returns via a private courier. If you’d like to discuss this further, please don’t hesitate to contact us on 01455 616444 or email [email protected]. Take care, Amy -
Adrian Broome
Great value, fast delivery, slight hick-up with incorrect item but resolved quickly without fuss.
Reply from Ducting Express
Good Morning Adrian. Thankyou for leaving us a 5 star Google review! It is good to hear we were able to resolve the problem efficiently, sorry for any inconvenience this caused. Have a great week, Amy -
Tom Kemp
Friendly staff, good quality products at a reasonable price, can't ask for more really.
Reply from Ducting Express
Good Morning Tom. Thank you for leaving us a 5 star Google review! I am glad you had a good experience with our staff and products. We hope to see you online again in future. Take care, Amy -
Kelly George
Fast delivery and good communication.
Reply from Ducting Express
Good afternoon Kelly. Thank you for leaving us a 5 star Google review! Take care, Enya. -
Stephen Carr
Have used this company twice for small domestic requirements and very impressed with the help they provided to identify the best items for the work we are doing.
Good price and prompt delivery.
Reply from Ducting Express
Good afternoon Stephen. Thank you for taking the time to leave us a 5 star Google review! We really appreciate your kind feedback. Take care, Enya. -
Tim Embley
Excellent service provided by Amy Mead to complete a multi-million pound factory referb. Well done and thanks for your help.
Reply from Ducting Express
Good morning Tim. Thank you for taking the time to leave a lovely 5 star Google review. We really appreciate the feedback you have provided! Take care, Enya. -
Michael Barnfather
Quality! Delivered on time in full.
Reply from Ducting Express
Good Morning Michael. Thank you for leaving us a 5 star Google review! I am glad we delivered your order in good time and appreciate you taking the time to leave us your positive feedback. Have a great week, Amy -
Adrian Borkwood
No comment left
Reply from Ducting Express
Good afternoon Adrian. Thanks for leaving the team a 5 star Google review! Take care, Enya. -
Shahzad Khan
Have used Ducting express services for the first time. Absolutely Top class customer service. Was very impressed to recieve a phonecall after placing my order asking if i had correctly placed order. As it turned out, i had ordered a couple of parts which… Read more
Have used Ducting express services for the first time. Absolutely Top class customer service. Was very impressed to recieve a phonecall after placing my order asking if i had correctly placed order. As it turned out, i had ordered a couple of parts which would have been a misfit. THANKYOU Ducting Express for such high class customer service and excellent pricing.
Reply from Ducting Express
Good Afternoon Shahzad. Thank you for leaving us such a kind 5 star Google review! We appreciate your positive feedback and I am glad we were able to amend your order prior to dispatch. We hope to see you online again in future. Take care, Amy -
Darren Wilson
Excellent service ,prompt delivery .
Reply from Ducting Express
Morning Darren. Thank you for leaving us a 5 star Google review! Have a lovely day, Enya. -
Richard Baldock
Very efficient service. Products as described.
When I had a query it was responded to promptly.
Faultless service.
Reply from Ducting Express
Good morning Richard. Thank you for taking the time to leave us a Google review! We really appreciate the feedback you have provided. Take care, Enya. -
Owen Mullen
Service and delivery exceptional
Reply from Ducting Express
Good afternoon Owen. Thanks for leaving us a 5 star Google review! We really appreciate your kind words! It means a lot to our team to hear that. We hope to see you online again with us soon. Take care, Enya. -
Ib Mal
Error in ordering correct parts using an Android phone. The selection on the website was correct however received the incorrect items again. Checked online order and despatch list both states the order I didnt order wrong sizes again! Really Frustrating.… Read more
Error in ordering correct parts using an Android phone. The selection on the website was correct however received the incorrect items again. Checked online order and despatch list both states the order I didnt order wrong sizes again! Really Frustrating. Still have job to complete , dredding other parts will be problematic too. Looking for another company.
Reply from Ducting Express
Hello Ib. Thank you for taking the time to leave a Google review. We’re sorry to hear about the difficulties you’ve experienced with your order. It is unfortunate to hear that you will be taking your business elsewhere due to ordering issues. This is not the experience we want for our customers, and we’d like to put this right as quickly as possible. If you would like to contact us on 01455616444 or alternatively you can email us on [email protected] so we can investigate what went wrong. Kind regards, Enya. -
Steve Gibbins
QUICK DELIVERY
Reply from Ducting Express
Good Morning Steve. Thank you for leaving us a 5 star Google review! I am glad to hear you received your order quickly and hope to see you online again in future. Take care, Amy -
Gs Sang
Graham and the team were superb. Excellent customer service. Graham took time to explain everything and I was able to return the items I didn't use. Excellent in all respects. Dont waste your time elsewhere for anything to do with ducting.
Reply from Ducting Express
Good Morning Gs. Thank you for leaving us a 5 star Google review! We really appreciate the kind feedback and I am glad Graham was able to help you with your order. We look forward to seeing you online again in future! Have a great weekend, Amy -
Mick Leeds
A good product at a sensible price
Reply from Ducting Express
Good morning Mick. Thank you for taking the time to leave us a Google review! Take care, Enya. -
Dean Crowe
Bought from this company before and had no problem whatsoever would buy from them again
Reply from Ducting Express
Good Morning Dean. Thank you for leaving us a 5 star Google review! We appreciate your kind feedback and look forward to seeing you online again in future. Have a great weekend, Amy -
Robert Davies
I have no idea if the products are any good as we no longer needed them and sent the whole package back within 3 days.
They have charged us £80 restocking fee which is not allowed under consumer rights if products are returned within 14 days.
So will n… Read more
I have no idea if the products are any good as we no longer needed them and sent the whole package back within 3 days.
They have charged us £80 restocking fee which is not allowed under consumer rights if products are returned within 14 days.
So will now start a claim with PayPal and then my credit card company.
So please don’t think you can send items back to these crooks for a refund !
Reply from Ducting Express
Hi Robert. As I’m sure you are aware from your failed claim with PayPal and your credit card company you may’ve been a little confused. I would suggest you edit your review as calling us crooks as a statement of fact I believe amounts to defamation, and you will receive a letter shortly stating this. Just a little bit of advice, if you edit your review to state in your opinion, we are crooks this would not leave you liable to any further legal action? Just so this cannot happen again & to stop anymore embarrassment I have removed access to your online account. Have a wonderful day, Graham Taylor. -
Louee Lamb
As always - an excellent, professional, courteous and speedy bit of customer service from Ducting Express today. Online chat answered quickly and advice given and call answered quickly and technical issue resolved and order taken immediately, follow up p… Read more
As always - an excellent, professional, courteous and speedy bit of customer service from Ducting Express today. Online chat answered quickly and advice given and call answered quickly and technical issue resolved and order taken immediately, follow up paperwork emailed over within seconds. Nothing to fault and everything to praise. Thank you.
Reply from Ducting Express
Good afternoon Lou! Thank you for taking the time to leave us such a lovely 5 star Google review! It's great to hear you've had a positive experience with the team, and your concerns were resolved straight away. We hope to see you online again with us soon. Have a lovely evening, Enya. -
Hilary Morgan
Excellent service as usual!
So easy to order on the website and communication regarding your order is always perfect. We collected the items and were assisted by such friendly, helpful and pleasant staff. Love the new place and the air con ;)
Would high… Read more
Excellent service as usual!
So easy to order on the website and communication regarding your order is always perfect. We collected the items and were assisted by such friendly, helpful and pleasant staff. Love the new place and the air con ;)
Would highly recommend
From MFL
Reply from Ducting Express
Good Afternoon Hilary. Thank you for leaving us a 5 star Google review! We appreciate your kind feedback regarding our services and team. It was lovely to meet you and we hope to see you in store again in future. Take care, Amy -
Pie Rees
I have used Ducting express quite a few times fo small orders. Very quick ordering a d delivery. I will uses them in the future again.
Reply from Ducting Express
Good afternoon! Thanks for taking the time to leave the team a 5 star Google review! We really appreciate the feedback you've provided. We hope to see you online again with us soon. Take care, Enya. -
Eden Merrylees
Very easy transaction, fantastic product! 5*
Reply from Ducting Express
Good morning Eden. Thanks for leaving us a 5 star Google review! We really appreciate the feedback! Take care, Enya. -
Dave Williams
Unfortunately ducting express is anything but express, placed an order Tues evening, so apricate Weds is my order day, 3-5 days it says, called Mon to see when I can expect order, to be told, We haven't got everything it stock, not sure why it took me to… Read more
Unfortunately ducting express is anything but express, placed an order Tues evening, so apricate Weds is my order day, 3-5 days it says, called Mon to see when I can expect order, to be told, We haven't got everything it stock, not sure why it took me to call up to find this out, had to postpone my job, cancelled order, ordered with another company, paid for overnight delivery, order arrived Weds morning
Reply from Ducting Express
Good Afternoon Dave. Thank you for your review, we are sorry for the delay you had with your order. On Monday I recall informing you we were to dispatch the order on a next day service for Tuesday, but unfortunately two grille boxes were to be sent to follow within 1/2 days due to stock levels, this took the remaining parts one day outside of our standard delivery period. I do apologise for this and for the inconvenience it caused you having to cancel and go elsewhere. We do note online if you require the order the next day to contact us prior to ordering and whenever possible, we will accommodate your request. If you would like to discuss this further, please do not hesitate to contact the team on 01455616444 or alternatively you can email us on [email protected]. Take care, Amy -
Steve Kape
Great product options, competitive prices and slick service. All good.
Reply from Ducting Express
Good Morning Steve. Thank you for leaving us a 5 star Google review! We appreciate your kind feedback regarding our products, prices and service. Take care, Amy -
Lee Reading
Excellent service. Will use again.
Reply from Ducting Express
Good Morning Lee. Thank you for taking the time to leave us a 5 star Google review! We appreciate your feedback and look forward to seeing you online again in future. Take care, Amy -
Gary Oldham
Excellent service, quick delivery and a very good product. Very happy.
Reply from Ducting Express
Good afternoon Gary. Thanks for leaving us a 5 star Google review! Take care, Enya. -
Robert Kotula
The best store I found to order ducting products. Not only do they have the biggest range of fittings and accessories, they also ensured that the order was delivered within 24 hours. Truly a 5 star service.
Reply from Ducting Express
Good Afternoon Robert. Thank you for leaving us a 5 star Google review! We appreciate you taking the time to leave us such lovely feedback and hope to see you online again in future. Have a great week, Amy -
Chris
No comment left
Reply from Ducting Express
Good afternoon Chris. Thanks for leaving the team a 5 star Google review! Take care, Enya. -
John Smith
Greta service. All items delivcered teyh next day and easy to deal with from teh point of phone call.
Reply from Ducting Express
Good Morning John. Thank you for leaving us a 5 star Google review! It's great to hear your positive feedback. Take care, Amy -
Rolyn Macalisang
No comment left
Reply from Ducting Express
Good Afternoon Rolyn. Thank you for leaving us a 5 star Google review! Take care, Amy -
Les Frank
Very happy with the goods and delivery sevice
Reply from Ducting Express
Good morning Les. Thanks for leaving us a 5 star Google review! We really appreciate the feedback. Take care, Enya. -
Thomas Pinkney
Great people to supply your ducting needs would recommend
Reply from Ducting Express
Good Morning Thomas. Thank you for leaving us a 5 star Google review! We appreciate the kind feedback and hope to see you online again in future. Take care, Amy -
Chris Collett
No comment left
Reply from Ducting Express
Good afternoon Chris. Thank you for leaving us a 5 star Google review! Take care, Enya. -
Sam Patchitt
Great service
Reply from Ducting Express
Good Morning Sam. Thank you for leaving us a 5 star Google review! It's lovely to hear your positive feedback. Take care, Amy -
Paul Sheppard
Great product, good communication from Ellis and amy from start to finish of the 2nd order and will definitely use this company again . The delivery driver called to say when he was an hour away and when he had arrived.
Reply from Ducting Express
Good Afternoon Paul. Thank you for leaving us a 5 star Google review! Its great to hear such lovely feedback regarding our team at Ducting Express. We hope to see you online again in future. Take care, Enya -
Douglas Johnson
Fast delivery, good drill bit , good quality
Reply from Ducting Express
Good afternoon Douglas. Thanks for taking the time to leave us a 5 star Google review. We really appreciate the feedback you have provided. Take care, Enya. -
Euan Dawson
Ordered and parts despatched promptly , arrived across two deliveries due to my 2 x 2m lengths of 125mm plastic pipe
Reply from Ducting Express
Good Afternoon Euan. Thanks for taking the time to leave us a 5 star Google review! We really appreciate the feedback provided. Take care, Amy. -
Richard Janes
Good Company to deal with. Rare to find good communication and prompt delivery these days. Will use again without question.
Reply from Ducting Express
Good Morning Richard. Thank you for leaving us a 5 star Google review! We appreciate the kind feedback and look forward to seeing you online again in future. Take care, Amy -
OLD YETI 57
Brilliant friendly company massively accommodating and let me swap what I had originally ordered on line with no hassle they just made the whole process a pleasure - will return. And it was for an unusual project
Reply from Ducting Express
Good Afternoon. Thank you for leaving us a 5 star Google review! I am glad we were able to help you sort what you needed and it is always good to see the creative things people have made using our products. We look forward to seeing you online again in future. Take care, Amy -
Paul Eppleston
Great service and spot on product, Ordered and sent same day brilliant A+++.
Reply from Ducting Express
Good afternoon Paul. Thanks for leaving us a lovely 5 star Google review! Take care, Enya.
