Customers rate our excellent service at 4.8 out of 5
Already a Ducting Express customer? Please consider leaving us a review.
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Gary Owen
Helpful and speedy
Reply from Ducting Express
Good afternoon Gary. Thanks for leaving the team a 5 star Google review! We really appreciate the feedback! Take care, Enya. -
Roma Rollinson
Excellent service. Ordered Tues, arrived Thur.
Reply from Ducting Express
Afternoon Roma. Thanks for taking the time to leave us a 5 star Google review! It's great to hear you received your order promptly! Take care, Enya. -
Ronald Binstead
Great.
Reply from Ducting Express
Good morning Ronald. Thanks for leaving us a 5 star Google review! Take care, Enya. -
Simone Searle
I have found Ducting Express to be very straight forward and great business, with an easily navigable website and I would have no hesitation to recommend.
I had several communications with Ellouis Hawksley and she was a complete delight to deal with. Ve… Read more
I have found Ducting Express to be very straight forward and great business, with an easily navigable website and I would have no hesitation to recommend.
I had several communications with Ellouis Hawksley and she was a complete delight to deal with. Very impressive business!
Reply from Ducting Express
Good afternoon Simone. Thank you for such a wonderful review! We’re so pleased to hear you found our company easy to deal with and our website straight forward to use. It’s fantastic to hear that Ellouis was able to provide such a positive experience, we’ll make sure your kind words are passed on to her. We really appreciate your recommendation and your kind feedback. We hope to see you online again with us soon! Take care, Enya. -
John McKay
Pretty much a faultless experience with this company. Products were in stock, dispatched quickly and delivered quickly too. My only niggle is the photos of the products which are not great and made worse by the watermark.
Reply from Ducting Express
Hi John. Thank you for your 4 star Google review! We’re pleased to hear you had a near-perfect experience with us. We’re always looking for ways to improve, and your feedback on our product photos is genuinely appreciated. It’s actually something we have constantly been looking at and updating different sections at a time. Thank you again for taking the time to leave your review, it really is appreciated. Kind regards, Jack. -
Ron Cox
Good price, fast delivery, great communication. When we hit a snag, we received good advice and help in correcting our error.
Reply from Ducting Express
Good morning Ron. Thank you so much for your lovely 5 star Google review! It really means a lot to us. We’re so pleased you were happy with the price, fast delivery and communication, we always do our best to make the whole experience as smooth as possible. Thanks again for choosing us. Take care, Enya. -
James Shepherd
I have had very positive experiences with this company. Great customer service and the products are high quality
Reply from Ducting Express
Good morning James. Thanks for leaving the team such a lovely 5 star Google review! We really appreciate the feedback! Take care, Enya. -
Derek Pymm
Really fast service and the louvre vents are great. Really good quality
Reply from Ducting Express
Hi Derek. Thank you very much for your 5 star review! We’re delighted to hear that you were happy with our fast service and that you’re pleased with the quality of the louvre vents. We really appreciate you taking the time to share your feedback with us. We look forward to seeing you again in the future! Take care, Ellis. -
David Hitchens
Excellent service - product received in good order. My only gripe is the high postal charge for such a lightweight compact item. The usual supply sources for domestic items is minimal because they have such a high turnaround so I guess this is to be expec… Read more
Excellent service - product received in good order. My only gripe is the high postal charge for such a lightweight compact item. The usual supply sources for domestic items is minimal because they have such a high turnaround so I guess this is to be expected. Postal charges higher than product item charge is a bit much!
Reply from Ducting Express
Hi David. Thank you very much for taking the time to leave us a 4 star review. We really appreciate your kind feedback, and we’re pleased to hear that you were happy with the service provided. With regard to the delivery charge, unfortunately, DHL applies a flat rate per box. Therefore, whether a box contains one item or multiple items, the delivery charge remains the same. We completely appreciate that this may not always be ideal, but we hope this helps to clarify how the delivery charge is calculated. Thank you again for choosing to order with us. We’re delighted that you found our service excellent, and we look forward to assisting you again in the future. Take care, Ellis. -
Paul Mortimer
Not much to say here, all went exactly as they said it would.
Reply from Ducting Express
Good morning Paul. Thank you for taking the time to leave us a 5 star Google review. Take care, Enya. -
Martin Cartwright
Excellent service. Easy ordering and payment. Good communications and speedy delivery.
Reply from Ducting Express
Hi Martin. Thank you for your 5 star review! We’re delighted to hear that you were pleased with the service, from the ordering and payment process through to our communication and delivery. We really appreciate your feedback and your business, and we look forward to serving you in the future. Take care, Ellis. -
Gary Brumpton
Great assistance from start to finish , delivered next day will definitely use again
Reply from Ducting Express
Good morning Gary. Thanks for leaving us a 5 star Google review! It's great to hear that you had a positive experience with us from start to finish! We hope to see you online again with us soon. Take care, Enya. -
Niels Soendergaard
Very friendly and professional
Reply from Ducting Express
Good morning Neils. Thank you for the lovely 5 star Google review! Take care, Enya. -
Steve Hudd
Simple to order, goods in stock and delivered within 48hrs
so all good
Reply from Ducting Express
Good morning Steve. Thank you for taking the time to leave us a 5 star Google review! Take care, Enya. -
David Watson
Superb customer service from this company. My recent order got stuck with DHL and Jack couldn't have been more helpful in sorting it out for me and in the end resorted to resending the order via DPD who delivered next day.
In a world where terrible custo… Read more
Superb customer service from this company. My recent order got stuck with DHL and Jack couldn't have been more helpful in sorting it out for me and in the end resorted to resending the order via DPD who delivered next day.
In a world where terrible customer service is normal and expected, it was a pleasure to deal with these guys.
Reply from Ducting Express
Afternoon David. Thank you so much for your kind words! It really means a lot to us, and I’m glad we were able to get everything sorted for you in the end. We’re sorry the original delivery got stuck with DHL, but its great to hear that we could step in and get your order to you the next day with DPD. I’ll also make sure Jack sees your lovely feedback, he’ll really appreciate it! Thanks again for taking the time to leave such a fantastic review. It’s genuinely appreciated. Take care, Enya. -
Jack Tsang
Wed site easy to use, High quality product and fast delivery service
Reply from Ducting Express
Afternoon Jack. Thank you for leaving the team a 5 star Google review! We really appreciate the feedback. Take care, Enya. -
Christopher Sadler
Great price, fast delivery
Reply from Ducting Express
Good morning Christopher. Thank you for leaving us a 5 star Google review! Take care, Enya. -
Chris Martin
Great service, excellent delivery driver. Really helpful and responsive inspite of our small order
Reply from Ducting Express
Good morning Chris. Thank you for taking the time to leave us a 5 star Google review! We really appreciate the feedback you've provided, and it's great to hear you were satisfied with our delivery driver. Take care, Enya. -
Parry Anderson
Excellent service which unfortunately is so rare these days, they kept me informed constantly in terms of when my items would be dispatched and when delivery would be expected.100% recommended the service and products on offer.
Reply from Ducting Express
Good afternoon Parry. Thank you for taking some time out of your day to leave us such a lovely 5 star Google review! It’s great to hear that you’re satisfied with both the service you received and the items purchased. We really appreciate your kind words and support, and it means a lot to our team. We look forward to welcoming you back again in the future and providing you with the same great experience! Take care, Enya. -
Tuspec Bathrooms
We are working on a very large bathroom which needed extraction for two vent positions and we needed specialist parts that we could not get off the shelf any where else locally. luckily we stumbled on Ducting Express Services and was able to get exactly w… Read more
We are working on a very large bathroom which needed extraction for two vent positions and we needed specialist parts that we could not get off the shelf any where else locally. luckily we stumbled on Ducting Express Services and was able to get exactly what we needed straight away. Really helpful staff too.
Reply from Ducting Express
Good morning! Thank you for taking the time to leave the team a 5 star Google review. We really appreciate the feedback you've provided. We hope to see you online again with us soon! Take care, Enya. -
Andrew Taylor
The web site was easy to use. I received messages offering assistance and an estimated deilvery date. The packages arrives with the time slot - via two different couriers.
Reply from Ducting Express
Good morning Andrew. Thank you for sharing your experience with us and for leaving us a 5 star Google review! We really appreciate your feedback, and it’s great to hear that your orders were delivered within the timeslot provided and that assistance was offered. We hope to see you shopping with us online again soon! Take care, Enya. -
Sumeet Johal
Excellent. Easy to order and collect. Friendly team and would highly recommend.
Reply from Ducting Express
Good afternoon Sumeet. Thank you for taking the time to leave the team a 5 star Google review! It's great to hear that you had a positive experience with the team and ordering through our website! We hope to see you online again with us soon. Take care, Enya. -
Ken Young
Service was helpful and efficient.
Reply from Ducting Express
Morning Ken! Thanks for leaving us a 5 star Google review! It's great to hear you had a positive experience with us! Take care, Enya. -
Paul Wilson
Fast, efficient and professional... Helpful and friendly staff all in all great staff and good range of products
Reply from Ducting Express
Good morning Paul. Thanks for taking the time to leave us a 5 star Google review! We're pleased to hear you found our team fast, efficient, professional, and friendly. We hope to see you online again soon! Take care, Enya. -
Tom Powdrill
No comment left
Reply from Ducting Express
Good afternoon Tom. Thanks for leaving us a 5 star Google review! Take care, Enya. -
Robb Saban
I found this company very helpful and I couldn't have completed my project without them. I was advised all the way through by "Jack" who explained the differences between certain products and advised me on what would work and what was most suitable for my… Read more
I found this company very helpful and I couldn't have completed my project without them. I was advised all the way through by "Jack" who explained the differences between certain products and advised me on what would work and what was most suitable for my needs. He spent a lot of time helping me even though my order was quite small and not going to cost very much. I was very pleased with all his help and I will certainly be using this company again.
Reply from Ducting Express
Morning Robb. Thank you for such a wonderful 5 star Google review. We’re delighted to hear that Jack was able to guide you through your project and help you choose the right products for your needs. Providing helpful advice and support to every customer, no matter the order size, is something we take great pride in. Thank you for choosing our company, and we look forward to helping you again in the future! Kind regards, Enya. -
Terry Burley
Found ducting express very easy to order from very competitive price and delivery was very good would recommend them for ducting supplies
Reply from Ducting Express
Good morning Terry. Thank you for your great review! We’re delighted to hear that you found our website easy to order from, competitively priced, and that your delivery arrived promptly. We really appreciate your recommendation and look forward to supplying you with ducting products again in the future. Take care, Enya. -
Barry Pearson
Good products at a good price. Delivery a bit expensive at £9 for a £2.50 clip but it is next day not sure if there is another option.
Reply from Ducting Express
Good morning Barry. Thank you for taking the time to leave us a 5 star Google review! At the moment, we don't offer any alternative delivery options, and our delivery charges start from £9. We're delighted to hear that your order arrived the very next day, and we hope you were happy with both the service and your purchase. Take care, Enya. -
Daniel Thomas
Excellent service - good price and quick delivery. Many thanks!
Reply from Ducting Express
Hello Daniel. Thank you very much for your 5 star feedback! We are pleased you were happy with the service provided and the speedy delivery. This is something we take great pride in and your feedback means a lot to us. Take care, Ella. -
Andy Wardle
Guys were very helpful, polite and friendly service.
Reply from Ducting Express
Hello Andy. Thank you so much for your kind review! We are really happy to hear that you found our team helpful, polite and had a friendly service. It is greatly appreciated that you shared your experience with us, and we hope to welcome you back soon. Take care, Ella. -
Andrew Tierney
Good product and fast delivery.
Reply from Ducting Express
Good morning Andrew. Thanks for taking the time to leave us a 5 star Google review! We really appreciate the feedback! Take care, Enya. -
Mike
They sent me requested pictures and shipped everything quickly
Reply from Ducting Express
Good morning Mike. Thanks for taking the time to leave us a 5 star Google review! It's great to hear that we sent the requested pictures over to you promptly and were able to dispatch your order quickly. If you need anything else, please don't hesitate to get in touch. Take care, Enya. -
Joy Hamilton
We had a production machine stop, asked for fastest service and got it as promised.
thanks Des ltd ...seriously impressed!
Reply from Ducting Express
Good afternoon Joy. Thank you Joy, for your fantastic review! We're so pleased we could get your production machine back up and running quickly when you needed us most. Providing fast, reliable service is what we strive for, and it's great to hear we delivered on our promise. We really appreciate your kind words and your trust in Ducting Express. Take care, Ellis. -
James Browne
Good price. Quick dispatch
Reply from Ducting Express
Good morning James. Thanks for leaving the team a 5 star Google review! We really appreciate the feedback! Take care, Enya. -
Lindy
Could not ask for better service. So polite and helpful. Went above and beyond what we expected. We can now run our air conditioner with the correct ducting. The owner who served us was outstanding. Thank you so much.
Reply from Ducting Express
Good afternoon Lindy. Thank you so much for your lovely Google review! It's great to hear that you had a smooth and positive experience whilst visiting our office and that we were able to fulfil your requirements. We really appreciate your feedback and hope to welcome you back again in the future. Take care, Enya. -
Steve Bowman
Good service delivery good kept advised once I contacted them about delivery time
Reply from Ducting Express
Hello Steve. Thank you for your kind feedback! We’re really pleased to hear you were happy with the service and delivery. We always aim to keep our customers informed, so it’s great to know that our communication met your expectations. We hope to serve you again soon. Take care, Ella. -
Andy Wade
Superb company to deal with, they have the stock and the knowledge, easy ordering and simple returns procedure when I got it wrong !! AJW
Reply from Ducting Express
Good afternoon Andy! Thank you for the fantastic review! We're delighted to hear that you found our ordering process straight forward and that our team could help with their product knowledge. We hope to see you online again with us soon! Have a lovely weekend, Enya. -
Richard & Kate Lines
I've made a couple of orders in the last week and the deliveries have been made very promptly.
Definitely recommended.
Reply from Ducting Express
Good afternoon Richard & Kate. Thank you so much for your kind review! We’re delighted to hear that your orders arrived promptly and that you had a great experience with us. Delivering a fast, reliable service is at the core of what we do so your recommendation truly means a great deal to us. We look forward to supporting you again soon! Take care, Ella. -
Garry L
Very helpful, good range of products, recomended.
Reply from Ducting Express
Morning Garry! Thank you for leaving us a 5 star Google review. It's great to hear that you found everything you were looking for and that our team could assist along the way. We really appreciate the feedback. We look forward to helping you again in the future and hope to see you online again soon. Take care, Enya. -
Adams Roofing
Really great service, fast delivery too.
Ordered louvres, with 7 Day lead-in, they were delivered within 2 working days
Reply from Ducting Express
Good morning. Thank you for your 5 star review! We're delighted to hear that you were pleased with both the service and the delivery speed. We will always do our best to keep our delivery times as low as possible, especially when our customers have specific timeframes that are needed to be met. We appreciate your feedback and your business, and we look forward to helping again in the future. Take care, Jack. -
Steve Williams
Everything we have asked them for has been delivered on time, well packaged and just what we asked for. What else can you ask for? Good service.
Reply from Ducting Express
Good morning Steve. Thanks for taking the time to leave us a 5 star Google review. It's great to hear that your ordering experience was great! We hope to see you online again soon! Take care, Enya. -
MR H
Ordered from them twice. Second time I was in a hole as I forgot to put items on the first order. I called them, told them the issue they were very helpful and got the items out within a couple of hours and I had them the next day. So the job could go on.
Reply from Ducting Express
Good morning. Thank you for leaving the team a 5 star Google review! It's great to hear that we were able to deliver your parts on a next day service with the additional items that were missed. Take care, Enya. -
Kenny Currie
Arrived well packed and very pleasant driver, prompt and easy to deal with.
Reply from Ducting Express
Good morning Kenny. Thanks for leaving us a 5 star Google review! We really appreciate the feedback you have provided. Take care, Enya. -
John Hartley
Order arrived promptly and complete
Reply from Ducting Express
Good morning John. Thanks for leaving us a 5 star Google review! We hope to see you online again with us soon. Take care, Enya. -
A Google User
Always seem to have what we need. The only thing that let down this order was the delivery.
Reply from Ducting Express
Good afternoon Anthony. Thanks for leaving the team a Google review. We really appreciate the feedback. Take care, Enya. -
Mike Davies
All received in good order thank you! Will need some more bits soon. Top marks for the delivery guy.
Reply from Ducting Express
Afternoon Mike. Thanks for the 5 star Google review! We can't wait to see you online again soon. Take care, Enya. -
Haitham Al-Ali
Very user friendly website. Excellent customer service. Order was placed and delivered next day without any delays. I will definitely using them again
Reply from Ducting Express
Good morning Haitham. Thank you for leaving us a 5 star Google review! We’re delighted to hear that you found our website easy to use and that your order arrived the very next day. We hope to see you online soon. Take care, Enya. -
Stephen Brooks
Always a great service
Reply from Ducting Express
Good afternoon Stephen. Thanks for taking the time to leave us a 5 star Google review! We really appreciate your feedback. Take care, Enya. -
Rachel Martin
Our first encounter with this company has not been pleasant. The 25% "discretionary" handling charge is incredibly punitive. We were forced to purchase 10x the amount of ducting pipe we required and when it arrived we immediately could see it was incorr… Read more
Our first encounter with this company has not been pleasant. The 25% "discretionary" handling charge is incredibly punitive. We were forced to purchase 10x the amount of ducting pipe we required and when it arrived we immediately could see it was incorrect without even removing from the box so arranged for an immediate return. Ducting Express Services would not budge on insisting the handling charge be applied and were incredibly unhelpful . This will be the last time we will use this firm who have a lot to learn about customer service and how encourage businesses to thrive with understanding and loyalty
Reply from Ducting Express
Good morning Rachel. You mention how to encourage businesses to thrive with understanding and loyalty. The fact you have an online shop yourself, and you also have some bad Google reviews, I’m sure your aware that genuine poor reviews can be damaging to a business, and we fully accept that customers are entitled to share their genuine experiences. We would always try and learn from any mistakes we make; however, we do not accept the use of reviews to apply pressure or attempt to influence outcomes outside of our stated policies. As in YOUR terms and conditions on your website, if customers need to cancel any bookings made to yourselves within 21 days of the date of the cheese making course, no refund is payable, however if you can resell the place, you will provide a full refund less a £20.00 admin fee. Do you feel this is not incredibly punitive to your customers? At no point were you forced to purchase anything from us, you enquired about the product, and whether it could be sent in a shorter length, to which we advised that this is only sold at a 10 meter length, you then purchased this product online with no further input from ourselves. The handling charge itself is not discretionary, it is clearly stated in our returns policy. These terms are in place to ensure fairness and consistency across all customers and transactions. They are clearly displayed prior to purchase and form part of the agreement at the point of sale. If you wish to discuss this further, please do not hesitate to contact us on 01455616444 or alternatively you can email us on [email protected]. Take care, Enya. -
Will Paterson
Easy and prompt service.
Reply from Ducting Express
Good morning Will. Thanks for taking the time to leave us a 5 star Google review. We really appreciate the feedback. Take care, Enya. -
Paul Walton
Brilliant service from Enya and John. We turned up at the showroom with nothing more than a rough sketch on paper and they couldn’t have been more helpful. They took the time to go through it properly and put together a solid plan for the extraction duc… Read more
Brilliant service from Enya and John. We turned up at the showroom with nothing more than a rough sketch on paper and they couldn’t have been more helpful. They took the time to go through it properly and put together a solid plan for the extraction ducting there and then. Really easy to deal with, no fuss. The product is very well priced and the quality is spot on.
Reply from Ducting Express
Good morning Paul. Thank you for taking the time to leave us such a lovely 5 star Google review! It’s great to hear that myself and John were able to sort the ducting for your extraction system and provide a service you were happy with. Your feedback means a lot to us and is greatly appreciated. Have a lovely day, Enya.
