Customers rate our excellent service at 4.8 out of 5
Already a Ducting Express customer? Please consider leaving us a review.
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OLD YETI 57
Brilliant friendly company massively accommodating and let me swap what I had originally ordered on line with no hassle they just made the whole process a pleasure - will return. And it was for an unusual project
Reply from Ducting Express
Good Afternoon. Thank you for leaving us a 5 star Google review! I am glad we were able to help you sort what you needed and it is always good to see the creative things people have made using our products. We look forward to seeing you online again in future. Take care, Amy -
Paul Eppleston
Great service and spot on product, Ordered and sent same day brilliant A+++.
Reply from Ducting Express
Good afternoon Paul. Thanks for leaving us a lovely 5 star Google review! Take care, Enya. -
Stephen Carr
Amy was very helpful when creating my order (for ducting to vent a large domestic tunmle dryer) to ensure all required parts were included. Delivery arrived the next morning. Excellent.
Reply from Ducting Express
Good afternoon Stephen. Thank you for taking the time to leave us a 5 star Google review! It's great to hear Amy was able to answer all of your questions and was able to generate your order and you received delivery the following day! Have a lovely day, Enya. -
Andy Hale
I have used Ducting Express few times and each time they have been very professional and the service has been prompt and reliable , I would highly recommend them.
Reply from Ducting Express
Good morning Andy. Thanks for taking the time out of your day to leave us a 5 star Google review! We hope to see you online again with us soon. Take care, Enya. -
Genti Nushi
No comment left
Reply from Ducting Express
Good morning Genti. Thank you for leaving us a 5 star Google review! Kind regards, Enya. -
Nathan Price
Fast service and very helpful
Reply from Ducting Express
Good morning Nathan. Thank you for leaving us a 5 star Google review! It's great to hear your positive feedback! Take care, Enya. -
Water Blasters
Just had another delivery from Ducting Express. As usual the shipping was fast and the items I ordered were well packaged and arrived in perfect condition. My invoice was emailed immediately and delivery information emailed soon after. It's like having Am… Read more
Just had another delivery from Ducting Express. As usual the shipping was fast and the items I ordered were well packaged and arrived in perfect condition. My invoice was emailed immediately and delivery information emailed soon after. It's like having Amazon Prime for all your Ducting needs. Thanks to the very slick team at Ducting Express. Cheers
Reply from Ducting Express
Good afternoon! Thank you for leaving us such a lovely 5 star Google review! It's great to hear that you are happy with the continued experience you have with us. We really appreciate the feedback and cannot wait to see you online again with us soon! Take care, Enya. -
Gerry Edwards
No comment left
Reply from Ducting Express
Good Morning Gerry. Thank you for leaving us a 5 star Google review! We appreciate you taking the time to leave us a review. Take care, Amy -
James Ashall
Brilliant service.. I had made an error when I ordered on line as some of the items where not compatable with each other. I received a phone call as they spotted the error and rang to make sure I got the correct items, they amended the order and sent it o… Read more
Brilliant service.. I had made an error when I ordered on line as some of the items where not compatable with each other. I received a phone call as they spotted the error and rang to make sure I got the correct items, they amended the order and sent it out. Would well recommend to anyone.
Reply from Ducting Express
Good afternoon James. Thank you for taking the time to leave us a lovely 5 star Google review! We try to ensure all orders are checked prior to processing to ensure customers are ordering the correct items, and if anything doesn't seem right we aim to give a courtesy call just to double check! We really appreciate your feedback and hope to see you online again with us soon! Take care, Enya. -
David Rule
First time using this company and they delivered a 5 star service . Will be using again
Grease dr
Reply from Ducting Express
Good Morning David. Thank you for leaving us a 5 star Google review! We appreciate your feedback and we look forward to seeing you online again soon. Take care, Amy -
Kevin Freer
Thanks for the quick service, all items arrived quickly and were well packaged
Reply from Ducting Express
Good Morning Kevin. Thank you for leaving us a 5 star Google review! I am glad you received quick service and were happy with the delivery service. Take care, Amy -
Gary Mitchelson
No comment left
Reply from Ducting Express
Good morning Gary. Thanks for taking the time to leave us a 5 star Google review! Kind regards, Enya. -
Philip Mason
Very easy got the goods in 2 days
Reply from Ducting Express
Good afternoon Philip. Thank you for leaving us a 5 star Google review! It's great to hear that you received your order within 2 days! We hope to see you online again soon. Take care, Enya. -
John Long
Easy to use website, good prices and swiftly delivered. thank you
Reply from Ducting Express
Afternoon John. Thanks for leaving us a 5 star Google review! Take care, Enya. -
Paul Stevens
Happy with the product ordered and happy with the service.
Reply from Ducting Express
Good Afternoon Paul. Thank you for taking the time to leave us a 5 star Google review! We appreciate your kind feedback. Take care, Amy -
KT FOOD & DRINK LTD
Great service and advice.
Reply from Ducting Express
Good afternoon! Thank you for taking time out of your day to leave us a 5 star Google review! We really appreciate the feedback! Take care, Enya. -
Paul Turner
Good customer service and fast delivery
Reply from Ducting Express
Good morning Paul. Thanks for leaving us a 5 star Google review! Take care, Enya. -
The Old Woms
First time using. Excellent telephone support with ordering and prompt delivery on day I needed it. Will us your company again and recommend to my colleague's and friends. Thanks for great service. Kevin.
Reply from Ducting Express
Good Afternoon Kevin. Thank you for leaving us a 5 star Google review! We appreciate the positive feedback regarding the service and delivery timescale and hope to see you online again soon. Take care, Amy -
Darren Reith
Arrived next day, all good, all in good condition. Box was split and my concern was that something was missing. Butt no, all small items had been bagged together .
A happy customer, ????.
Reply from Ducting Express
Good morning Darren. Thank you for leaving us a 5 star Google review! It's great to hear you received your order promptly! We hope to see you online again with us soon! Take care, Enya. -
Shem Morgan
No comment left
Reply from Ducting Express
Good Morning Shem. Thank you for leaving us a 5 star Google review! Take care, Amy -
Douglas Pryer
The ducting vent cover was as advertised, but it turned out to not be fit for my intended purpose. I spoke to a customer service rep who said that as long as I returned it at my own expense and in the same packaging, I would be refunded. After receiving i… Read more
The ducting vent cover was as advertised, but it turned out to not be fit for my intended purpose. I spoke to a customer service rep who said that as long as I returned it at my own expense and in the same packaging, I would be refunded. After receiving it, the company said they would not refund me.
Reply from Ducting Express
Good morning Douglas. Thank you for taking the time to leave us a Google review. I'm sorry the product wasn’t fit for your intended purpose. Unfortunately, the grille that you purchased is made to order and cannot be returned, and this is clearly stated in the product description. If you would like to discuss this further, please do not hesitate to contact the team on 01455616444 or alternatively you can email us on [email protected]. Take care, Enya. -
Nye Meyers
I would give them 6 stars if I could. These guys are amazing. John had everything I needed and put it on a next day delivery with zero fuss.
Reply from Ducting Express
Good morning Nye. Thank you for leaving the team a lovely Google review! We really appreciate the feedback you have provided! Take care, Enya -
Fil2205
Great service and range of products Speedy efficient delivery too????????
Reply from Ducting Express
Good Morning. Thank you for leaving us a 5 star Google review and thank you for all the positive feedback regarding our service, products and delivery. We hope to see you online again soon. Kind regards, Amy -
Iain Ashcroft
Fast and efficient
Reply from Ducting Express
Good Afternoon Iain. Thank you for leaving us a 5 star Google review! We appreciate the positive feedback. Take care, Amy -
Nigel Miller
Helpful, easy to deal with, and delivery was very fast.
Reply from Ducting Express
Good Afternoon Nigel. Thank you for leaving us a 5 star Google review! Good to hear you received good service with a quick delivery timescale. Take care, Amy -
Jay Patel
Delivery service was bad took 5 days ,i thought i was coming form china .
Reply from Ducting Express
Good Morning Jay. Thank you for your review, we are sorry you have had this experience with us. I am aware initially the wrong parts were ordered, and we spoke to amend your order to ensure you got sent the correct parts. The delivery period does fall within our standard delivery period of 3-5 working days. We do note online if you require the order the next day to contact us prior to ordering and whenever possible, we will accommodate your request. If you would like to discuss this review further with us, please do not hesitate to give us a call on 01455616444, or alternatively you can email [email protected]. Take care, Amy -
Jogetme Robertson
Excellent service, great communication and great price
Reply from Ducting Express
Good morning. Thanks for taking the time to leave us a 5 star Google review! We really appreciate the feedback! Kind regards, Enya. -
Steve Garman
All thanks
Reply from Ducting Express
Good afternoon Steve. Thanks for taking the time to leave us a 5 star Google review! Take care, Enya. -
Alan Hollingworth
Easy to order and delivered as stated, my go to for ducting supplies, reliable.
Reply from Ducting Express
Good afternoon Alan. Thank you for taking the time to leave the team a 5 star Google review! It's great to hear your positive feedback! We hope to see you online again with us soon. Take care, Enya. -
Neil Hodgson
Very fast delivery service and reasonably priced material. i have no hesitation using ducting express in the future
Reply from Ducting Express
Good morning Neil. Thank you for taking the time to leave us a 5 star Google review! We really appreciate the feedback you have provided. We can't wait to see you online again with us soon! Take care, Enya. -
Peng LIU
The price was good, the service is even better, highly recommended. The merchant offers click and collect option which is very convenient for me. Will definitely purchase again when needed.
Reply from Ducting Express
Good Morning Peng. We appreciate you taking the time to leave us a 5 star Google review! Thank you for the positive feedback and we look forward to seeing you in store again soon. Take care, Amy -
Martin Duffy
Fast service and excellent product
Reply from Ducting Express
Good Afternoon Martin. Thank you for leaving us a 5 star Google review! We appreciate your kind feedback. Take care, Amy -
Alan Skiffins
Timely delivery, customer service was efficient and most helpful, one stop shop, pretty much, for my MVHR project. Well done, would use again and would recommend.
Reply from Ducting Express
Afternoon Alan. Thank you for leaving us a Google review! We really appreciate the feedback given! Take care, Enya. -
Mike Lennon
Great service, Fast delivery and quick to respond to emails.
Thank you Ellis
Reply from Ducting Express
Good afternoon Mike. Thank you for taking the time to leave us a 5 star Google review! It's great to hear that you've had a positive experience with the team. We hope to see you online again soon. Take care, Enya. -
John Buckenham
No comment left
Reply from Ducting Express
Good morning John. Thank you for taking the time to leave us a 5 star Google review! Take care, Enya. -
Damian Kosky-Rider
Easy order process and delivered on time with regular updates
Reply from Ducting Express
Good Morning Damian. Thank you for leaving us a 5 star Google review! I am glad you found ordering simple and you were kept well informed. Take care, Amy -
Timothy Brown
Excellent service,
Order completed fully and packaged very well.
Delivered in good time and received in good order and as ordered.
I had a great online experience with a good selection of products available.
It’s a great place for ventilation produc… Read more
Excellent service,
Order completed fully and packaged very well.
Delivered in good time and received in good order and as ordered.
I had a great online experience with a good selection of products available.
It’s a great place for ventilation products of good quality and service.
Good pricing too.
Will shop again here.
Reply from Ducting Express
Good Afternoon Timothy. Thank you for leaving us a 5 star Google review! Great to hear you had a good experience with our website and delivery services. We appreciate the kind feedback and look forward to seeing you online again in the future. Take care, Amy -
Peter Harris
Having ordered an incorrect part I was encouraged to identify exactly what was needed and the correct part was despatched quickly and efficiently. Customer service was excellent even if the customer was less than clear in the initial request.
Reply from Ducting Express
Good Morning Peter. Thank you for leaving us a 5 star Google review! I am glad we were able to resolve your query. We appreciate the kind feedback regarding our services. Take care, Amy -
Deano
Technical information very poor
Reply from Ducting Express
Good Afternoon Dean. Thank you for your review, we are sorry that you have had this experience with us. I am aware you received all the product information via email, with the product and data sheet link attached. The product supplied was suitable for 400mm ductwork, as requested. Our technical team correctly informed you that the 300 x 200 access door is a size we no longer supply, but our alternative is also suitable for 400mm ductwork we offered the 400mm x 300mm to suit 400mm diameter. Unfortunately, your customer was not happy to cut their hole size larger to suit the access door and we were not informed your duct hole size had been pre-cut. We can only advise from the information provided to us and the information we received reflected our technical information provided to you. If you would like to discuss this review further with us, please do not hesitate to give us a call on 01455616444, or alternatively you can email on [email protected]. Take care, Enya -
Paul Bishop
Great products and first class customer service
Reply from Ducting Express
Good Afternoon Paul. Thank you for leaving us a 5 star Google review! We appreciate you taking the time to leave us such lovely feedback and hope to see you online again soon. Take care, Amy -
David Holland
Thanks just what i was after
Reply from Ducting Express
Good Afternoon David. Thank you for leaving us a 5 star Google review! We appreciate you taking the time to leave us feedback. Take care, Amy -
Bobby Smith
Travelled to the store last week to get bits for my hood ventillation and the staff were extremely helpful and went above and beyond with their advice. Definitely would recommend.
Reply from Ducting Express
Good Afternoon Bobby. Thank you for taking the time to leave us a 5 star Google review! We appreciate the kind feedback and glad our team were able to help. Take care, Amy -
Mandy Clark
Great service and fast delivery.
Thanks again
Reply from Ducting Express
Good Afternoon Mandy. Thank you for leaving us a 5 star Google review! We appreciate your kind feedback regarding the service and delivery and hope to see you online again soon. Take care, Amy -
Kane Crosfill
DO NOT BUY FROM HERE!
Asked for advice in regards to ducting for a diesel heater! They sold me the complete wrong equipment (I bought as per their teams reccomendation!)
I called they said they do not have recorded calls to re listen in to the miss info… Read more
DO NOT BUY FROM HERE!
Asked for advice in regards to ducting for a diesel heater! They sold me the complete wrong equipment (I bought as per their teams reccomendation!)
I called they said they do not have recorded calls to re listen in to the miss information I was given.
Refused a refund.
Absolute joke
Reply from Ducting Express
Good Afternoon Kane. Thank you for your review, we are sorry that you have had this experience with us. Unfortunately, we can only advise from the information you gave us, and we were only informed you required ducting for a heater, but it was not specified as a diesel heater. We did question if it was just air that was going through the system and confirmed what temperatures the flexible ducting ordered is suitable for. We can see from the images provided afterwards; the flexible ducting is not suitable for the application. We do request on any estimates sent, that you ensure all items are correct, and we do have datasheets readily available on our website for you to read over, to ensure the product is suitable for the application required. We do offer refunds and are able to offer a refund for the other products on your order, but unfortunately, we cannot accept the product that has been damaged back. This is advised on our returns policy listed on our website. If you would like to discuss this review further with us, please do not hesitate to give us a call on 01455616444, or alternatively you can email on [email protected]. Take care, Amy -
Kev Moore
As a hobby painter I was extremely impressed with the help and assistance that I was given by ducting express. When the parts arrived unfortunately there was minor damage to the ductwork caused by the courier company but ducting express offered to replace… Read more
As a hobby painter I was extremely impressed with the help and assistance that I was given by ducting express. When the parts arrived unfortunately there was minor damage to the ductwork caused by the courier company but ducting express offered to replace these. All parts were good quality, fitted together well and the administration by Staff was quick and very efficient.
Reply from Ducting Express
Good Morning Kev. Thank you for leaving us a 5 star Google review! We appreciate the kind feedback regarding our service given and apologise for any inconvenience caused regarding the minor damages. I am glad we were able to resolve this for you and hope to see you online again soon. Take care, Amy -
Russ Golding
Great
Reply from Ducting Express
Good Afternoon Russ. Thank you for leaving us a 5 star Google review! We appreciate the feedback. Take care, Amy -
Wayne Jackson
No comment left
Reply from Ducting Express
Good Afternoon Wayne. Thank you for leaving us a 5 star Google review! Take care, Amy -
Sebastian Smith
As someone who knows very little about ducting or ventilation, I was initially feeling overwhelmed and uncertain when I started looking into these services. However, my experience with Ducting Express, particularly with Ellis, completely changed that. Ell… Read more
As someone who knows very little about ducting or ventilation, I was initially feeling overwhelmed and uncertain when I started looking into these services. However, my experience with Ducting Express, particularly with Ellis, completely changed that. Ellis went above and beyond to patiently explain everything to me in a way that was both thorough and easy to understand. He answered all my questions, no matter how basic, and never made me feel rushed or uncomfortable. It was clear from our conversation that Ducting Express are true experts in their field. After reaching out to several companies, I felt the most confident and assured with Ducting Express, knowing I was in good hands. I’m truly impressed with their level of service, and I can’t recommend them enough for anyone looking for expert advice and quality products. I will definitely be returning for any future needs!
Reply from Ducting Express
Good Afternoon Sebastian. Thank you for leaving us a 5 star Google review! It is great to hear such kind feedback regarding a member of our team. We appreciate you taking the time to leave us such a thorough review! Take care, Amy -
David Simmons
Very friendly and efficient.
Reply from Ducting Express
Good Morning David. Thank you for leaving us a 5 star Google review! It is lovely to hear such kind feedback on our service. Take care, Amy -
Jase
Great price and delivered on time
Reply from Ducting Express
Good morning Jase. Thanks for leaving us a 5 star Google review. We really appreciate the feedback you have provided! Take care, Enya. -
Tony Banks
Great service and great quality made to measure products.
Reply from Ducting Express
Good Afternoon Tony. Thank you for leaving us a 5 star Google review! We are glad to hear you experienced great service and are happy with the products received. Take care, Amy
